Refund and Returns Policy
At Sobead Global Agro Ltd, we are committed to providing high-quality agricultural products and reliable logistics services. This policy outlines the conditions governing refunds, returns, cancellations, and order disputes.
Eligibility for Refunds or Returns
Refunds or returns may be considered under the following conditions:
- The product delivered does not match the agreed specifications.
- Products are damaged during transit or arrive in poor condition.
- Logistics services fail to meet agreed delivery terms due to issues caused directly by our operations.
- Orders cancelled before processing or dispatch may qualify for a full or partial refund.
Due to the nature of agricultural products, claims for refunds or returns must be submitted within 72 hours of delivery.
Products and Services Not Eligible for Return
Refunds or returns will not apply to:
- Products altered, processed, or improperly stored after delivery.
- Orders affected by inaccurate delivery information provided by the client.
- Delays caused by external circumstances beyond our control.
- Custom or bulk orders processed according to specific client instructions unless proven defective upon delivery.
Return Process
To initiate a refund or return request:
- Contact our support team within 24 hours of delivery.
- Provide proof of purchase or order confirmation.
- Submit photo or video evidence where applicable.
- Once verified, we will arrange retrieval, replacement, or refund processing where necessary.
Refund Timeline
- Approved refunds are typically processed within 7–14 business days after verification.
- Refunds may be issued through the original payment method or credited toward future transactions where agreed.
Order Cancellations
- Orders may be cancelled without penalty before processing or dispatch.
- Orders already in transit may attract logistics or restocking charges.
- Once goods have been delivered, only valid refund or return claims will apply.
Logistics Service Disputes
For logistics-related disputes:
- Claims regarding delayed or incomplete deliveries must be submitted within 24 hours of the scheduled delivery time.
- Compensation or refunds will be determined based on the extent of the service issue and agreed contractual terms.
International Orders
For international transactions:
- Returned goods must remain in their original condition and packaging.
- Return shipping costs may apply unless the issue resulted from our error or product defect.
Policy Updates
We reserve the right to update this policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on our website.
Ready to Partner With a Trusted Agro Company?
Contact Sobead Global Agro Ltd today to learn more about our farming, livestock, distribution, and export services. We are committed to delivering reliable agricultural solutions tailored to your needs.